Privacy Policy

We here at MedComp Gx, LLC (hereinafter “MedComp Gx,” “we,” or “our”) believe that your access to and control over your personal genetic information is an important right.

MedComp GX is committed to protecting your privacy and your personal, medical, and genetic information.

This Privacy Policy applies to, which is owned and operated by MedComp Gx. Our Privacy Policy is designed to help you better understand how we collect, use, store, process, and transfer your information when operating our website, mobile apps, products, software and in providing pharmacogenomics and other services (collectively “Service” or “Services”).

Because we understand that you may be concerned about your genetic information being inappropriately used by employers, insurers, or others, MedComp Gx has developed security controls, including controls for its website and computer networks and databases, to protect your genetic information.

MedComp Gx is committed to protecting the privacy of your personal and genetic information. Nevertheless, we do collect personal information from you in order to provide additional content, process orders and so that you may be properly counseled by your healthcare provider about genetic tests and your test results.

The following are our core privacy principles:

  1. We collect and handle information (i) to provide, analyze and improve our Services, (ii) as we reasonably believe is permitted by laws and regulations, such as for marketing and advertising purposes, and (iii) as reasonably necessary to comply with laws and regulations, and to protect the security and safety of our company, employees, customers and others.
  2. We will not sell, lease, or rent your individual­level information (i.e., information about a single individual’s genotypes or other traits/characteristics) to any third party or to a third party for research purposes without your explicit consent.
  3. We understand and respect the sensitive nature of the information you may provide to us, including information about your genetic characteristics, disease conditions, racial and ethnic origin, etc. To that end, we strive to be transparent in our collection, use and disclosure of this information and to ask for your explicit consent to share such sensitive information with third parties. Please see below to learn more about our sharing and consent practices.
  4. We are committed to providing a secure and safe environment for our Services.

Please review this Privacy Policy and our Terms of Service as they govern your interaction with the MedComp Gx website. By using our website, you agree to all of the policies and procedures described in the foregoing documents, including the collection, storage and use of information collected as set forth in this Privacy Policy. If you do not agree with our Privacy Policy, please do not use the MedComp Gx website.

You may access the public part of the MedComp Gx website,, without registering for an account.

To view all the content and features of our website and to order genetic tests and other services, you will need to register for an account with MedComp Gx.

The information collected and stored by us depends on how you access our website and whether you choose to register for a MedComp Gx account and order MdeComp Gx services.


There are two ways you can view and interact with the MedComp Gx website:

Access MedComp Gx website without registration

You may access and use our website without registration. The public portion of our website is viewable at You may view the public portion of our site without registration, and registered users may view the site without logging in. Under these circumstances, we only collect non-personal information.

Access MedComp Gx website via registration

In order to view all the content and features of our website, as well as order genetic tests and other services, you will need to register an account with MedComp Gx. At the time you choose to do this, we collect and store personally identifiable information.

Collection and Use of Information

Non-Personal Information

Non-personal information is information that is not traceable back to your person or used to identify you.

When viewing the public portion of the MedComp Gx website, we collect non-personal information. Non-personal information is information that is not traceable back to your person or used to identify you, and includes such information as which pages of our website were visited, the order in which they were visited, the length of time spent on each page, which hyperlinks were followed and what other functionalities and aspects of the website were utilized. In order to collect this information, our server logs the IP addresses, operating system and browser software used by each user of our website. Such information does not personally identify you, but does record the IP address of a user’s Internet Service Provider and the geographic location of connectivity.

Non- personal information is also collected through the use of our site tracking and standard web “cookies”. These are small data files that are stored on the hard drive of a computer used to view websites, and that are accessible only by the party or site that placed the cookie on the hard drive. Cookies are unable to execute any code or virus. We only utilize cookies to optimize our website functionality and user experience. You do not need to accept cookies on your computer in order to use our website. Most internet browsers allow you to choose settings that control whether and how cookies will be accepted by your browser. Instructions can usually be found in the “Help” section of the browser toolbar.

We collect non-personal information to improve the performance, content and functionality of our website. When users view the public portion of our website (i.e. without registering or without logging in), we collect and cumulate which pages of our website were visited, the order in which they were visited, the length of time spent on each page, which hyperlinks were followed and what other functionalities of the site that were utilized.

Personally Identifiable Information

We do collect personally identifiable information that you provide when you register as a client and/or purchase a genetic test or other service from MedComp Gx.

When you register, you will provide a username and valid e-mail address. These are unique and will specifically identify you. If you choose a username already registered by another MedComp Gx Member, you will be prompted to choose another username. The e-mail address must be valid and you must be able to access it in order to activate your account and/or make a purchase. At the time you choose to provide this information, you will be prompted to enter a password. This password is required to login to your account and may be changed by you when logged in. It is important that your email address be kept current because that is the primary manner in which we communicate with you. You may change your e-mail when logged in as a user. Should you forget your password, we can send it to your registered e-mail upon request. Your unique username and password allow you to gain access to the non-public portion of our site, including your personal and secure account. You are responsible for maintaining the confidentiality of your personal account by not disclosing your username and password to others.

Additional personally identifiable information is collected in order for you to purchase a genetic test or other genomic service. This includes your billing, shipping and payment information (e.g. credit card information). This information is collected to process your order, process payment for the order, update you on testing progress and notify you when your test is complete and the results are posted in your personal account. All purchases are made via credit card or debit card and are processed through third parties. These third parties are provided your billing and shipping information that is necessary to provide the e-commerce service. We do not disclose, nor allow these third parties access to, your genetic test results or other personal information in your account.

Depending on the genetic test or other service ordered and site functions utilized, we may collect additional personally identifiable information. This may include your responses to questionnaires, surveys or risk assessments. This information is collected in order to facilitate your use of our site or your decision regarding whether a test or service would be appropriate for you, and to understand what information is (and is not) provided by the test or service. It may also be utilized for the proper reporting of and counseling regarding your genetic information. It is important that this personally identifiable information you choose to provide is accurate since it will affect the information and counseling you are provided and other aspects of the functionality of our site. It is your responsibility to ensure the accuracy of your personally identifiable information.

Genetic Test Results and Other Genomic Information

At the time you purchase our Services, you will identify your physician or other healthcare with whom you consent MedComp Gx to share your personal information, including your genetic test results. Genetic test results are transmitted to your physician or other healthcare provider via your provider’s secure and password protected online account. Aside from your chosen physician or other healthcare provider, we will not share your genetic test results or other genomic information without your written consent.


MedComp Gx is committed to protecting the privacy of its clients, including children. Our website, genetic tests and services are not intended to attract children. A parent or guardian may, however, do any of the following on behalf of his or her child:

  1. Establish an account on behalf of his or her child
  2. Complete and save a questionnaire, survey or risk assessment
  3. Order a genetic test or other genomic service
  4. Review and store the result posted to the account generated for the minor

For genetic tests performed on a minor (under 18 years old), a parent or legal guardian must sign the Informed Consent document included in the collection kit. The parent or guardian assumes full responsibility for the information submitted on behalf of the minor as well as maintaining the confidentiality of any of the minor's genetic test results.

Linked Sites

For your convenience, and in order to improve the informational value of our website, we include links to websites operated by other organizations or companies that may be of interest to you. We do not disclose your personal information to these linked sites. MedComp Gx does not endorse and is not responsible for the privacy policy of these sites. Should you choose to link to one of these sites, you should review the privacy policy posted on that site to understand how they collect and use any personally identifiable information.

Disclosures Required By Law

There is the possibility that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. If we are legally compelled in the future to disclose personally identifiable information about you to satisfy a court order, subpoena, government request, law, regulation or other legal process, MedComp Gx will use reasonable and lawful efforts to limit the scope of any such legally required disclosure. In the event MedComp Gx, Inc. is directed to make such a disclosure, we will make every attempt to notify you in advance insofar as we are legally permitted to do so.

Privacy Policy Subject To Change

MedComp Gx periodically reviews its practices and, from time to time, may alter its procedures in order to improve the privacy of its customers. We reserve the right to change our privacy practices and, in such case, will modify this Privacy Policy here on our website. A notice that our Privacy Policy has been modified will be placed on our website, but we will not otherwise contact you about the change. Please bookmark this page and review periodically to be familiar with our current Privacy Policy.

Business Transfers

In the event that MedComp Gx is acquired by or merges into another company, personally identifiable information or other information possessed by MedComp Gx may be transferred to the successor. In such instance, we will require that the successor comply with the terms of this Privacy Policy.

How to Contact Us

If you have questions about this Privacy Policy, please email MedComp Gx’s Privacy Administrator at , or send a letter to:

Privacy Administrator MedComp Gx, LLC.
MedComp Gx, LLC
20203 McHost Road
Zachary, LA 70791

* MedComp Gx, LLC is headquartered at 20203 McHost Road, Zachary, Louisiana and is referred to herein as MedComp Gx (or “we” or “our”) and includes our subsidiaries, parent companies, affiliates and all other commonly owned companies.

** This Privacy Policy was last updated on June 1, 2015.